ITIL® 4 Strategist: Direct, Plan & Improve (Live Virtual Class)

OXiane Luxembourg


Start: Ondefinéiert


Our 3-day "ITIL® 4 Strategist: Direct, Plan and Improve" is the universal ITIL® 4 module, that will be shared with both ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

This course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction.

The Direct, Plan and Improve - DPI course will focus on the following key ITIL 4 practices:

  • Continual improvement
  • Measurement and reporting
  • Portfolio management
  • Organizational change management
  • Risk management

Participants will acquire the relevant knowledge and experience through presentations, activities, exercises and examples included in the course, and will be prepared to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide ITSM professionals with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

  • The key concepts of direction, planning and improvement
  • The scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context
  • The role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system (SVS)
  • The key principles and methods of continual improvement for all types of improvements
  • The key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  • The key principles and methods of measurement and reporting in direction, planning, and improvement
  • How to direct, plan, and improve value streams and practices


Module 1: Course Introduction
  • Course objectives and planning
  • The ITIL® 4 certification scheme
  • Exercises
  • Presentation of the case studies
  • Exam Details
Module 2: The Core Concepts of DPI
  • Basics of direction
  • Basics of planning
  • Basics of improvement
  • Other core elements
Module 3: DPI through Service Value Chain and Guiding Principles
  • DPI of the SVS
  • DPI of guiding principles
Module 4: Role of Direction in Strategy Management
  • Introducing Strategy Management
  • Developing effective strategies
Module 5: Implementation of Strategies
  • Managing risks
  • Making decisions through Portfolio Management
  • Directing via Governance, Risk and Compliance (GRC)
Module 6: Introduction to Assessment and Planning
  • Core concepts of assessment
  • Conducting effective assessments
  • Core concepts of planning
Module 7: Assessment and Planning through VSM
  • Introducing Value Stream Maps
  • Developing Value Stream Maps
  • Knowing more about VSM
Module 8: Measurement, Reporting and Continual Improvement
  • Measurement and Reporting
  • Alignment of measurements and metrics
  • Success factors and key performance indicators
  • Continual improvement
Module 9: Measurements and Continual Improvement through Dimensions and the Service Value Chain
  • Measurements for the Four Dimensions
  • Continual Improvement of the Service Value Chain and practices
Module 10: OCM Principles and Methods
  • Basics of OCM
  • OCM throughout DPI and Service Value Chain
  • Resistance and reinforcement
Module 11: Communication Principles and Methods
  • Basics of effective communication
  • Communication with stakeholders
Module 12: SVS Development Using Four Dimensions
  • Organizations and people in the SVS
  • Partners and suppliers in the SVS
  • Value streams and processes in the SVS
  • Information and technology in the SVS
Preparing for the exam: mock exam
  • About the Examination
  • Multiple-choice format (1 mark per question)
  • Pass grade: 65%
  • 40 questions
  • Closed book
  • Duration: 90 minutes
Sproochen: EN, FR
Dauer: 3 Dag(Deeg)
Méi Informatiounen