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ITIL V3 Foundation (Exam included)

Business Training Luxembourg

Capellen

Start: 02/06/2021

Objektiver

On successful completion of the course, delegates will be able to understand:
  • Service Management as a practice
  • The Service lifecycle
  • Key principles and models in ITIL®
…and be aware of…
  • Key concepts
  • Processes
  • Key roles
  • Key functions
  • Associated Technology and Architecture

Beschreiwung

  • Introduction to Service Management and ITIL®
  • Why an organisation should adopt Service Management based on ITIL®
  • The ITIL® Service Lifecycle concept
  • Key definitions, terminology, culture and principles of Service Management.
  • The Service Lifecycle

The objectives, business value, basic concepts, main processes and functions for each phase of the Service Lifecycle covered in the 5 core books:

1. Service Strategy
  • Service Strategy process
  • Service Portfolio Management
  • Demand Management
  • Financial Management
2. Service Design
  • Service Level Management
  • Service Catalogue Management
  • Availability Management
  • Information Security Management
  • Supplier Management
  • Capacity Management
  • IT Service Continuity Management
3. Service Transition
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
4. Service Operation
  • Incident Management
  • Event Management
  • Request Fulfilment
  • Problem Management
  • Access Management

Functions: Service Desk, Application Management, Operations Management and Technical Management

5. Continual Service Improvement
  • The 7 step improvement process
  • Technology and Architecture
Sproochen: EN, FR
Präis: 1300 €
Dauer: 3 Dag(Deeg)
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