Service Desk Agent (M/W) - Internal position

CTG Luxembourg

Online säit: 18/09/20

CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector. Our Delivery Center dedicated to Customer Support is currently growing!

We are looking for a Service Desk agent (H/F) ready to join this talented team.

If you think that working in an open space with IT lovers and being in contact with the biggest financial firm in Luxembourg is something for you: this opportunity is made for YOU!


Your Missions


Here are the missions that are waiting for you:

You will be part of a team in charge of several customers located all over the World. Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues' advice.

You will also be involved in customers projects.


To be more precise, you will have to provide these following tasks:

  • First to sometimes Second level Support;
  • Basic support on network infrastructure;
  • Call handling, tracking, dispatching, and escalation;
  • Monitoring critical systems;
  • Participation to infrastructure improvement projects;
  • Really important to know: You will have to make night shifts and week-end shifts (generally one week per month).  
  • If you have this following profile, it is already a good start:


Your Profile


If you have this following profile, it is already a good start:

  • You are open minded and ready to work in a multicultural environment;
  • You have a great Team Spirit which is really important to share your daily tasks with your future colleagues in an open space;
  • You are able to speak French & English (Lux, German or Dutch are considered as an asset).

It would be even more perfect if:

  • You have at least 3 years experiences in a similar position in which you have developed your knowledge in IT products like: Ticketing ToolsMS Windows systems, MS Office (including Outlook), Cisco, Active Directory, SharePoint...
  • You are customer (VIP) oriented;
  • ITIL certification would be an added-value.


Our Offer


And now, let's have a look at the offer:

  • An attractive salary package depending on your previous experiences and on your skills;
  • The possibility to choose what is the best for YOU:

1. With or without a company car;

2. With 13th month at the end of the year or each month;

3. With Meal Vouchers or financial compensation.

  • Extra-legal advantages (Sympass Card, privileged partnerships with well-known banks, etc.)
  • A dedicated training program with personal development plans;
  • The integration in an internal and passionate team in which you will have the possibility to learn from your colleagues, to share advice and to develop you current IT skills;
  • Offices ideally located in Belval (in front of a big parking with all commodities around: restaurants, gym, shopping center...): perfect for having a real break and in Bertrange !
  • The opportunity to get involved in a "Best Workplacescompany!
  • Regular events with CTG teams: Learning Lunches, Team Buildings, After Works in the best places in Luxembourg, Xmas party, etc.
  • And for the gourmand ones: croissants or cakes are very welcome...



Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

In this specific context, we still deal with applications as soon as possible, but interviews will be conducted in remote.

Virgeschloene Kontrakt:
Typ vum Kontrakt: CDI
Plaz vun der Schaff: Luxembourg
Verlaangte Profil:
Erfarung: 2 Joer
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