Video Conference Support Specialist


Online säit: 18/02/20

INTRASOFT International, a leading European IT solutions provider, is seeking inspired professionals to cover the following opening:



Video Conference Support Specialist (F/M)



Role purpose:


The purpose of the Video Conferencing Operator role is to support the Video Conference calls. The position involves a high degree of exposure to the Bank’s senior staff, sometimes working with the senior executive team. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below.



Your Role:


  • Remote and onsite / onsite support for video conferencing services;
  • Must be able to use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system;
  • Must be comfortable working with Level 2 and Level 3 video conferencing engineers to troubleshoot and resolve incidents;
  • Must be able to support executive and non-executive users on the phone and in person, maintaining a highly professional demeanour, including for requests which may be during executive meetings which require immediate responses and resolution;
  • Contribute to continual improvement and root cause analysis; to contribute toward overall improved system stability and user satisfaction;
  • Schedule video conference calls based on user requests;
  • Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary;
  • Answer questions of users related to videoconferencing;
  • Conduct regular testing of Video Conference devices;
  • Monitor network “quality of service” for all videoconferencing devices;
  • Create and maintain documentation for each type of videoconferencing device;
  • Generate weekly and monthly statistics on video conferencing activities;
  • Stay up-to-date on topics related to video conferencing technologies;
  • Promote use of the video conferencing system;
  • Keep the CMDB up-to-date.



Required Qualifications:


  • 3 years+ of professional experience in a similar function;
  • Good command of English and French languages;
  • Understanding of video conferencing related protocols;
  • Knowledge of VoIP telephony environments;
  • Experience setting up and monitoring video conferencing calls;
  • Experience of troubleshooting the video conferencing system.



Desired Qualifications:


  • Good when communicating and having presentations (interactions with users)
  • Able to work and communicate effectively in a multi-cultural environment
  • Able to work both independently and as a strong team player


All applications will be treated as strictly confidential.


Virgeschloene Kontrakt:
Typ vum Kontrakt: CDI
Plaz vun der Schaff: Luxembourg
Verlaangte Profil:
Erfarung: 2 Joer
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